Privacy Policy
This Privacy Policy outlines the manner in which Canberra Casino (“the Company”, “we”, “us”, “our”) collects, uses, discloses, and manages personal information obtained through the operation of its online casino platform. This Policy is intended to meet the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as any other relevant local data protection legislation. By accessing or using the Canberra Casino website and services, users (“you”, “your”) consent to the practices described in this Policy. This Policy applies to all visitors, users, and others who access or use our website and services within Australia.
1. Collection of Personal Information
Canberra Casino collects personal information necessary to provide and improve our services, comply with legal obligations, and ensure the security of our operations. The types of personal information we may collect include, but are not limited to, the following:
- Identification details such as full name, date of birth, and government-issued identification numbers
- Contact details including address, email address, and telephone number
- Account information such as username, password, and transaction history
- Financial information relevant to payments and withdrawals, including bank account or credit card details
- Technical and usage information such as IP address, browser type, access times, and website usage data
- Other information required or permitted by law
2. Method of Collection
Personal information is collected directly from you when you register an account, access our services, participate in promotions, complete forms, communicate with our staff, or otherwise interact with the website. We may also collect information automatically through cookies and similar tracking technologies when you visit our website. In some circumstances, we may obtain personal information from third parties where authorised or required by law.
3. Use of Personal Information
We use personal information for purposes necessary to provide our services and meet our legal obligations. These purposes include:
- Verifying your identity and age
- Processing registrations, payments, and withdrawals
- Administering your account and responding to your inquiries
- Monitoring transactions for fraud prevention and ensuring responsible gambling
- Fulfilling legal and regulatory requirements, including anti-money laundering obligations
- Improving our website, services, and user experience
- Communicating with you regarding updates, changes to our services, or matters relating to your account
4. Disclosure of Personal Information
We may disclose your personal information to third parties where necessary for the provision of our services, legal compliance, or other permitted purposes. Such third parties may include:
- Payment processors and financial institutions
- Government authorities and regulatory bodies as required by law
- Service providers who assist with website operations, IT systems, data storage, or marketing
- Professional advisers such as legal or financial consultants
Personal information will not be sold or rented to third parties. Where information is disclosed to third-party service providers, we require them to handle your data in a manner consistent with this Policy and applicable privacy laws.
5. Cross-Border Disclosure
Some personal information may be transferred to and stored in jurisdictions outside Australia. Where this occurs, Canberra Casino takes reasonable steps to ensure that overseas recipients comply with Australian privacy obligations or are subject to laws that provide comparable protection. By using our services, you consent to such cross-border disclosures as necessary for the operation of our platform.
6. Security of Personal Information
Canberra Casino is committed to protecting the security and confidentiality of your personal information. We implement reasonable physical, electronic, and managerial safeguards designed to protect your information from unauthorised access, alteration, disclosure, or destruction. Despite these measures, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security but will act promptly to address any data breaches in accordance with applicable laws.
7. Access and Correction
You have the right to request access to the personal information we hold about you and to seek correction of any inaccuracies. Requests should be made in writing to our Privacy Officer using the contact details provided below. We may require identity verification before processing your request. In certain circumstances, we may charge a reasonable fee for access or decline a request as permitted by law, in which case we will provide written reasons for our decision.
8. Retention of Personal Information
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it in accordance with legal requirements.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyse site usage, and support website functionality. Cookies may collect information such as your device type, browser, and preferences. You may choose to disable cookies through your browser settings, though this may affect the availability or functionality of certain features.
10. Direct Marketing
We may use your personal information to inform you of services, promotions, or updates that may be of interest. You have the right to opt out of receiving direct marketing communications at any time by following the unsubscribe instructions included in our communications or by contacting us directly.
11. Changes to this Privacy Policy
Canberra Casino may update this Privacy Policy from time to time to reflect changes in legal or regulatory requirements, business practices, or the services we provide. Any changes will be posted on our website with the effective date. We encourage users to review this Policy periodically to remain informed about how we manage personal information.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer at:
- Email: [email protected]
- Mail: Privacy Officer, Canberra Casino, 21 Binara Street, Canberra ACT 2601, Australia
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
13. Effective Date
This Privacy Policy is effective as of 1 June 2024 and replaces all previous versions relating to the Canberra Casino website and online services.